I have used this product for about 30 years. Every so often, Lancome goes through a phase of producing defective powder puffs that are supplied inside the dual finish compact. I use that thin powder puff to apply the product. (It comes with a thicker powder puff too, but that puff does not apply the product sufficiently for me.) The back side of the puff peels away from the foam and the foam itself is too flimsy to apply the product. The last 3 that I have purchased have been defective. I have even tried calling Lancome directly and the only phone number is to support their own online order department and they won't help me. Nordstrom has been very kind about this, and they would help me if they could, but they don't have any additional/spare thin puffs. For $50 Lancome could at least provide a decent application product inside the box with their product. The internet is filled with comments about how insufficient Lancome's own customer service is. Sadly I will have to look for a different foundation now as I am not going to pay $50 for a product that I cannot use because I can't apply it to my face due to the cheap pad provided in the box.
