These are my 2nd pair (2 different Uggs). They work great and do exactly like they say and should. The first pair I bought was also from Nordstrom and are still holding up. The insoles are warm, soft, and stay fuzzy. The first time putting them in can be a little off but once you wear it in for a few minutes, it's like brand new Uggs. Reasonably priced and Nordstrom always delivers.