Sole stitching started coming off both below and above the outsole. Sole coming apart at shank level. This after one less than a week’s use. Too bad because there aren’t many optiins for people with wide feet and fit is great.
Response from allenedmonds.comBy Consumer Care, March 1, 2023
We're very sorry to learn this has happened to your Park Ave shoes. We sincerely apologize for any inconvenience this caused. At Allen Edmonds we stand behind everything we sell and would be happy to assist you.
We'd like to offer you to send the shoes back to us for evaluation. Our inspectors will carefully examine the stitching on the soles to be sure they meet our standards and follow up with your options. At this time, you can expect a follow up from our team within approximately 4- 6 weeks of arrival at our facilities.
If you'd like to proceed this way, we emailed you a prepaid return label. Simply tape the label to the outside of the package and take it to a staffed FedEx location. Please include a note with your contact information and a detailed description of your concerns.
We're confident we'll find a satisfactory resolution for you. Thank you for reaching out to us!
Written by a customer while visiting allenedmonds.com
