We’re very sorry to learn that the Park Avenue arrived worn. We sincerely apologize for any inconvenience this may cause and would be happy to help!

Please know you may request an exchange in person at any of our Allen Edmonds stores if the same style is available. Please be sure to bring the original receipt or online order information along with your return. To find an Allen Edmonds store near you, please visit this page: https://www.allenedmonds.com/stores

If that is not possible, you may return the order for a refund by mail and reorder on AllenEdmonds.com. To create a return label, simply visit the page below:

https://www.allenedmonds.com/help/shipping-and-returns

Under the heading "Returns Policy" go to the Returning Items by Mail and click on the section which reads as:

"Click here to track your order and generate a return label"

Thank you for your understanding.