Five Stars. It’s my husbands favorite scent and he rarely wears anything at all, so to see him so happy with this was a great Christmas.
Written by a customer while visiting kiehls.com
Overall rating
5/ 5
birdie2
fromMidcoast Maine
Gender:Female
daily use
PostedNovember 29, 2021
This scent soothes and I use it daily. Thank you for continued production, as I've used it for years.
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
Amyc1
fromMO
Gender:Female
Loyalist here!. This is not the same !!!!
PostedOctober 21, 2021
I have worn this fragrance for 10+ years! This is my go to every day scent, the one I get compliments on and asked what I am wearing! I just received a new bottle tonight and it is definitely not the same! I could not even smell the other one on myself but everyone else around me couldn’t get enough! This smells like rubbing alcohol and Lily’s! My fiancé asked what I sprayed and said it smelled like his grandma’s gingivitis! I understand with the pandemic that companies have struggled just to stay afloat! But I beg you… PLEASE PLEASE PLEASE don’t do your loyal following like this! I am willing to pay more for the quality that you had!
Response from kiehls.comBy Kiehl's, Consumer Care Center, October 21, 2021
Hi there! We are so sorry to hear that our Musk Eau de Toilette Spray did not give you the results you expected! This is never something we want to hear about one of our products and we will be passing this information along to the appropriate department. Consumer feedback is very important to us as it is the only way that we can improve, thank you so much for taking the time to reach out.
