204 out of 285(72%)reviewers recommend this product.
Product Reviews
Overall rating
2/ 5
JaneHS
fromAustin, TX, USA
Gender:Female
Miss my Signature Fragrance
PostedJune 22, 2020
ConsPerformance
So miss my signature fragrance of 12 years. I, also, do not get the compliments when wearing that I used to and 2-3 hours after applying smell nothing. I'm wondering if the formula changed when you were not able to get the fragrance a few years back. Please if the magic has been around since the 20's or 1963, please figure out how to revive the wonderful original formula.
Response from kiehls.comBy Kiehl's Since 1851, Consumer Care Center, July 1, 2020
Hi there JaneHS, thanks for reaching out to us. We are sorry to hear our Musk Eau de Toilette Spray did not last as long as expected. We will be sharing this with our product development team. We thank you for your loyalty to Kiehl's!
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
Darlacoy
fromVentura
Gender:Female
Changed Formula
PostedJune 22, 2020
Conschanged scent, light
Kiehl’s!!! Why?! I had ran out of a bottle right before COVID Shelter in place and ordered a new bottle. On top of understandable delays I never received my order and was refunded. Now that shelter had been lifted I immediately ordered replenishment for curbside pick up. Upon opening and trying that night at home I noticed scent was not the same. Super bummed out and disappointed. Will be returning and ordering a completely new scent from a different brand I’d been considering from Infiore who carries a beautiful musk.
Response from kiehls.comBy Kiehl's Since 1851, Consumer Care Center, July 1, 2020
Hi there, thanks for reaching out to us. We are sorry you did not have a good experience with this product. As consumers ourselves, we understand how frustrating it can be when you have high hopes for a product and result in being disappointed. We are always trying to improve our products, which is why your comments will be passed along to our product development team. We thank you for your loyalty to Kiehl's!
Written by a customer while visiting kiehls.com
Overall rating
5/ 5
Baron
fromPennsylvania, USA
Gender:Male
My FAVORITE Musk scent!!!
PostedApril 27, 2020
Proslong lasting not strong or overpowering.
I love trying out different Musk scents and I am always looking for the one that works the best for Me that is not strong or overwhelming. I recently ordered a sample of Kiel's Original Musk from a vendor online and after trying I went straight to the Kiel's website and ordered a bottle! The communication from the site was great and included tracking and super fast shipping. So how was the fragrance when it arrived? It is amazing honestly. I am so happy with this purchase!!!! Thank You Kiel's for not only what has become My favorite fragrance but also Your great Customer service!!!
Response from kiehls.comBy Kiehl's, Skincare Expert, August 26, 2020
Hi Baron! I am thrilled that our signature scent, Original Musk Eau de Toilette Spray has become your favorite fragrance! Since you love our soft and subtle musk fragrance here is a link to the Original Musk Bath & Shower Liquid Body Cleanser https://tinyurl.com/yx9skauf. It is amazingly luxurious way to start your day and is one of my favorites! Thank you for the kind review of our customer service and please stay in touch!
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
L0000
fromBarcelona, Spain
Disappointed
PostedApril 20, 2020
Musk has been my signature fragrance for years, constant compliment-getter and a mood booster. Purchased recently a new bottle and it's like a different fragrance - lighter, more watery and lasts for an hour tops. What a disappointment, I'm sad about this.
