204 out of 285(72%)reviewers recommend this product.
Product Reviews
Overall rating
1/ 5
ETCHA13
COMPLETELY DIFFERENT, NOT MUSK!!!
PostedAugust 19, 2025
Themusk smell that was so unique is not there. It smells like any other gross smelling generic perfume! YUCK!!! False advertising on this product.. why mess with a great product.So ridiculous you would do that. unless you bring back the original or at least come close, you have lost a customer.
Response from kiehls.comBy Kiehl's, Consumer Care Center, August 20, 2025
Hello there. Thank you for sharing your honest feedback about our Musk Eau de Toilette Spray. We’re truly sorry to hear that the current scent didn’t meet your expectations and that you miss the original musk fragrance. We understand how disappointing it can be when a favorite product changes, and your comments are important to us. We will share your feedback with our team as we continually strive to improve and better meet our customers’ preferences. If you’d like to discuss your experience further, please contact us at 1-800-543-4572, Monday–Sunday, 10:00 AM – 7:00 PM EST. Thank you again for your feedback and for being a valued customer.
The original musk oil was used by my mother since approximatly the1980's and she was never without it. And I have followed in her footsteps since it came out in spray, and the scent continues to be exquisite and unique. I keep a couple of bottles in stock just in case you run out I'll be covered. So please never discontinue it, I will always be a loyal customer.
