204 out of 285(72%)reviewers recommend this product.
Product Reviews
Overall rating
1/ 5
Disappointed4411
Not the same formula
PostedMarch 13, 2025
I have been using this musk oil for years and I have noticed this is not the same formula. When I wore this in the past, everyone could smell it on me, I could smell it on myself as well and I would get so many compliments. The scent lasted all day long, not anymore. It is a waste of money to continue to purchase it. You took an excellent product and messed it up. I do not recommend this product unless you bring the original formula.
Response from kiehls.comBy Kiehl's, Consumer Care Center, March 18, 2025
Hi, We understand your frustration with the Musk Eau de Toilette Spray. It's definitely disappointing when a product doesn't perform as expected, especially one you've used and loved for years. While there hasn't been any changes announced regarding the product itself, we encourage you to contact us (M-F 10am-7pm EST Call 1-800-543-4572). Your feedback is valuable, and sharing it directly with us can help in addressing any potential issues.
I’ve been using this perfume for the past 5 years, every single day, and people often say how good I smell and ask about my perfume. I don’t like sweet scents and the Musk is perfect for me.
Written by a customer while visiting kiehls.com
Overall rating
5/ 5
NatalieN
The Best Musk
PostedFebruary 22, 2025
I have lived this scent for twenty years. Men love the smell of it too
Written by a customer while visiting kiehls.com
Overall rating
3/ 5
My FAV Musk Oil
Product Fragrance
PostedFebruary 20, 2025
Not sure yet... ? I'm gonna buy 1 more bottle to see how it smells? I'm hopeing it is a NEW Batch & will smell as good as yrs ago... ? If not I will return it & NEVER Buy it again!!! 😠
Response from kiehls.comBy Kiehl's, Consumer Care Center, February 21, 2025
Hi there! Thank you for trying our Musk Eau de Toilette Spray. We apologize this fragrance did not work for you. We always welcome our customers' feedback and suggestions, as they are a valuable tool to improve our services and products in any way that we can. We hope you can try this product in the future with greater satisfaction!
