Used to purchase this musk oil eau de toilette for years. Not anymore. Different scent and no one could even smell it. It is now off my list. Loreal -- what did you do?
Response from kiehls.comBy Kiehl's, Consumer Care Center, May 8, 2024
Hi there Zippy! Thanks for reaching out and sharing your experience with our Musk Eau de Toilette Spray. Feedback from our consumers is very important to us and helps us improve all of our products. We are sorry to hear that this product did not perform as expected. We will be sure to share your comments with our product development team about the scent and hope you continue to explore our other products with confidence!
Written by a customer while visiting kiehls.com
Overall rating
5/ 5
Fevertowne
Read people!!!
PostedApril 26, 2024
Fantastic, balanced, titillating scent! People need to read before they purchase. It’s a modern take on the old fragrance so of course it smells different than the OG scent. Disappointment can be avoided if you take the time to read!
I decided to try this Musk Eau de Toilette Spray because I’ve been waiting a long time for Kiehl’s original Musk essential oil which has been out of Stock. This Eau de Toilette Isn’t too bad but it definitely does not compare to the original essential oil.
Response from kiehls.comBy Kiehl's, Consumer Care Center, April 23, 2024
Hi there! Thank you for taking the time to share your experience with Musk Eau de Toilette Spray. We're sorry to hear that this did not meet your expectations. We appreciate your feedback and will be sharing this with others in our company.
