Very happy with my purchase I will not use anything else many times friends have commented how good the product smells
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
CBNO3
No Longer The Same Product
PostedSeptember 7, 2023
Kiehl's would be lying to claim this product is not reformulated. It's also an insult to the faithful consumers who have purchased this musk over so many years. It does not have the same aroma, it is incredibly faint, and the scent fades tremendously fast. Really sad they allowed such a staple of a product to meet such a demise. Not at all worth the money any longer. Will sadly never purchase what used to be one of my favorite scents again.
Response from kiehls.comBy Kiehl's, Consumer Care Center, September 13, 2023
Hi there CBNO3. We appreciate you flagging this concern with us and are committed to getting to the bottom of what is causing the discrepancy our consumers are experiencing with the fragrance. Our product development and lab partners are on the case and we hope to have an update for you shortly. Thank you for being a friend of KIEHL'S over all these years. If you have any other concerns please give us a call at 1-800-543-4572 from M-F 9:00 am – 5:30 pm ET and provide the reference #28711314.
