The best musk cologne on the market bar none! I have been I love with this fragrance since long ago! I highly recommend!
Written by a customer while visiting kiehls.com
Overall rating
2/ 5
Edorob
fromSan Francisco
Gender:Male
Skin Type:normal
Sadly Reformulated
PostedJuly 30, 2023
It's absurd for the Customer Care Center rep to state in their response below that “the fragrance has not changed”
There is no other way to explain the performance and aroma issues with each bottle. Either it was reformulated or they are distributing bottles that have been exposed to air and have gone bad. I do love this scent, but want for more when wearing it. I don't know why they don't create a new edp version with better materials/ingredients and charge twice as much for it. People would buy it for sure.
Response from kiehls.comBy Kiehl's, Consumer Care Center, August 2, 2023
Hello Edorob! Thank you for sharing your feedback about Musk Eau de Toilette Spray! We can imagine how frustrating it is when you love fragrance but it no longer meets up to your expectations. We are forwarding your comments along to our team. Thank you for sharing with us. We are always open to consumer's feedback on ways to improve our products and services. Thank you for sharing with us.
The scent fades too rapidly so it is not worth the cost.
Response from kiehls.comBy Kiehl's, Consumer Care Center, July 6, 2023
Hi there Nini Charity. Thank you for your feedback on our Musk Eau de Toilette Spray! We apologize that this fragrance was not the result you were expecting. Consumer feedback helps us improve all our products and we will pass your feedback along. We appreciate you sharing your experience and we hope you can use our products with great success in the future!
