Well it used to be an amazing and long lasting seductive scent that was that way for decades! But not anymore! Sorry but you have degraded what was amazing!!
Response from kiehls.comBy Kiehl's, Consumer Care Center, June 6, 2022
Hi there, thanks for reaching out about Musk Eau de Toilette Spray. We appreciate you taking the time to provide us feedback. At Kiehl’s, we always strive to provide the highest quality product. We know sometimes it can be disappointing when a formula no longer meets your expectations. Due to using a high percentage of natural ingredients in our products, there may be subtle differences. It is our hope you can explore our products in the future with great success.
I love this scent so much, bought the lotion as well but it's weirdly not moisturizing enough for me although it smells terrific. Bought it for my mom for mother's day as well!
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
Mateo
fromSan Francisco
Gender:Male
NOPE NOPE!
PostedMay 28, 2022
Ughhh Such a bummer is not the original anymore - original was so good and perfect this new formula is just so not the same kinda like just alcohol odor!
Response from kiehls.comBy Kiehl's, Consumer Care Center, May 31, 2022
Hello there Mateo! Thank you for sharing your feedback about our Musk Eau de Toilette Spray, our signature scent. We apologize that your recent purchase did not live up to your expectations and will be sharing this with our team. We appreciate your loyalty to our brand! If you have any additional questions and concerns, feel free to call our toll free number @ 800-KIEHLS-2.
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
jvogter25
fromLos Angeles
Gender:Male
Please bring back the old formula
PostedMay 25, 2022
This has been my go-to scent for about 3 years. I purchased another bottle recently and they completely changed the formula. If you're thinking about buying this, don't. I'm not sure what they're using now but it smells like cheap rubbing alcohol and nothing like their old formula. It drives me insane when companies do this and try to play it off like it's the same product. Don't waste your money on this until they bring back the old formula. Sincerely disappointed.
Response from kiehls.comBy Kiehl's, Consumer Care Center, May 26, 2022
Hi jvogter25! Thank you for sharing your comments on the Musk Eau de Toilette Spray. Feedback from our consumers is very important to us and helps us improve all of our products! We would like to make this right so please give us a call at 1-800-543-4572 M-F 9:00 am – 5:30 pm ET. We look forward to assisting you!
