I wanted the scent to be much more musky but t smells like baby powder
Response from kiehls.comBy Kiehl's, Consumer Care Center, May 12, 2022
Hi there suzanne01, thanks for reaching out to us. stWe are sorry you did not have a good experience with this product. As consumers ourselves, we understand how frustrating it can be when you have high hopes for a product and result in being disappointed. We will be sharing this with our product development team. We thank you for choosing Kiehls!
I did not care for this scent at all. It smells like something my grandparents would have worn many years ago.
Response from kiehls.comBy Kiehl's, Consumer Care Center, May 11, 2022
Bonjour! We appreciate you sharing your feedback on Musk Eau de Toilette Spray. We are sorry to hear it did not meet your expectations. We always welcome our customers' feedback and suggestions, as they are a valuable tool to improve our services and products in any way that we can. Your comments have been shared with others in the company for consideration.
I have been a fan of Kiehl's original musk oil for decades and was curious about the toilette spray. I really like it and have had compliments from people asking what the fragrance is. I am happy with the purchase and will definitely be buy-in more.
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
Elois
fromMiami
Gender:Female
NOT THE SAME MUSK
PostedMay 2, 2022
The smell is different, the texture is different - I called to find out whats going on and they blew me off after 30+ years of using the product - I'm an expert.
Response from kiehls.comBy Kiehl's, Consumer Care Center, May 3, 2022
Hi there! Thank you for sharing your comments on the Musk Eau de Toilette Spray. Feedback from our consumers is very important to us and helps us improve all of our products! We apologize that you did not end up liking this product and appreciate you sharing your experience. We thank you for giving this product a try as we will be passing on your comments to others in our team. We hope you continue using our products!
