204 out of 285(72%)reviewers recommend this product.
Product Reviews
Overall rating
3/ 5
Samsam
fromNew York NY
Gender:Female
PostedFebruary 5, 2022
This is an excellent scent, however, I'm very sensitive which make it too overpowering for me.
Response from kiehls.comBy Kiehls, Consumer Care Center, February 7, 2022
Hi SamSam! We appreciate you sharing your feedback on our Musk Eau de Toilette Spray. We are sorry to hear that it did not meet your expectations in fragrance and the scent was too strong for you. We always welcome our customers' feedback and suggestions, as they are a valuable tool to improve our services and products in any way that we can. Your comments have been shared with others in the company for consideration. I recommend you to try our body Original Musk Body Lotion. All Skin Types, including Sensitive Skin. Fragranced with our distinctive Kiehl’s Original Musk Oil, this scented lotion is lightweight, yet indulgent. Use this link for more product information:https://tinyurl.com/y6os74bx. We are always looking for ways to improve our products and your feedback is truly valued.
Written by a customer while visiting kiehls.com
Overall rating
3/ 5
SoCal Sir
fromLos Angeles
Gender:Male
Not the same as before
PostedJanuary 28, 2022
My go-to scent for the last 20 years and unfortunately not the same as before. The scent does not last more than an hour and smells faint. I have to do an extra squirt to get the original feel, which means using up more than before! PLEASE don't change the formula and go back to the original.
Response from kiehls.comBy Kiehls, Consumer Care Center, January 28, 2022
Hi there! We appreciate you sharing your feedback on Musk Eau de Toilette Spray . We are sorry to hear that it did not meet your expectations in fragrance, stood out to you or lasted on your skin. We always welcome our customers' feedback and suggestions, as they are a valuable tool to improve our services and products in any way that we can. Your comments have been shared with others in the company for consideration. We hope you give our products another try.
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
Vi123
Sad
PostedJanuary 27, 2022
I wore this scent when I was in high school and it is the most nostalgic, wonderful smell in my memory. I was just about to splurge on a new bottle for a special occasion after years of missing it, but reading all the reviews of the changed scent have made me decide not to purchase it. I'm so sad and really missing the smell. I hope you go back to the original formula, obviously all of us would be willing to pay for it.
Response from kiehls.comBy Kiehl's, Consumer Care Center, January 28, 2022
Hi Vi123! We appreciate your feedback on our Musk Eau de Toilette Spray. As consumers ourselves, we understand how frustrating it can be when a favorite product has a formula change, so we do apologize about that. However, we will be sure to pass your comments along to our development team as we are always looking to improve the experience of our consumers when using our products. Thank you for choosing Kiehls.