181 out of 222(82%)reviewers recommend this product.
Product Reviews
Overall rating
5/ 5
BigMoo
fromNew York
Gender:Male
Skin Type:combination
A Musk Have…
PostedDecember 26, 2024
Let’s goooooooo! Bring the darn oil back! I’m reluctantly using the spray, but it’s not the same.
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
Anonymous
fromWest Hartford, CT
Gender:Female
Skin Type:normal
PLEASE PLEASE BRING BACK heartbroken 💔
PostedDecember 22, 2024
This is ABSOLUTE NONSENSE THIS HAS BEEN DISCONTINUED
I’ve been wearing this for about 30 years and before that my mother had worn it - please bring it back I miss her so much I can’t lose this scent. I know it’s been tweaked along the decade but the same baseline love potion it is, is STILL there Please bring this back you are killing off entire multiple generations of memories, flashbacks, moments in time moments in the future when my kids smell musk oil and have it bc it reminds them of their mother too
Response from kiehls.comBy Kiehl's, Consumer Care Center, January 8, 2025
Hello! Thank you for your feedback on our Original Musk Oil. We're sorry to hear about its discontinuation and understand your frustration. While we always strive to keep customer favorites available, discontinuations are sometimes necessary as brands adapt and evolve. We value your feedback and will share it with our product teams. We hope you continue to explore Kiehl's and discover new favorites within our collection.
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
Whyyy
Oil
PostedDecember 14, 2024
Bring it back stop playing games. Makes no sense to discontinue
Response from kiehls.comBy Kiehl's, Consumer Care Center, December 26, 2024
Hi there! Thank you for reaching out to us and sharing your feedback regarding Original Musk Oil., We are sorry that you are disappointment that the product has been discontinued. Your comments have been passed along to our team. Thank you for choosing Kiehls.
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
EllenB
Bring back Original musk please
PostedDecember 10, 2024
Please bring it back. Please. I’ve used it for years.
Response from kiehls.comBy Kiehl's, Consumer Care Center, December 27, 2024
Hi there! Thank you for reaching out about our Original Musk Oil. We understand your disappointment about a product being discontinued. We truly appreciate your loyalty and the fact that you've been a customer for years. While we can't guarantee bringing back a specific product, your feedback is invaluable to us. It helps us understand what our customers love and what they miss when it's gone. We'll share your comments with the appropriate teams. We're always working on exciting new innovations, and we hope you'll discover something new to love. Thank you again for your feedback.
