Overall rating 
4.2 / 5
4.2 / 5
181 out of 222(82%)reviewers recommend this product.
Product Reviews
Overall rating 
1 / 5
1 / 5
bev2
SHAME on YOU
PostedDecember 7, 2024
WHY would you deceive your customers in believing that they are really on a waitlist when you knowingly know that this is discontinued? I’m done with Kiehl’s! SHAME ON YOU!!
Response from kiehls.comBy Kiehl'sConsumer Care CenterDecember 18, 2024
Hello! We're so sorry for the misunderstanding about Original Musk Oil being discontinued. We never want our customers to feel misled and are reviewing how we handle our waitlist. Your feedback is important to us, and we regret this negative experience. We've passed your comments on to the appropriate team.
Written by a customer while visiting kiehls.com
Overall rating 
5 / 5
5 / 5
Lorpri
Favorite of all time
PostedDecember 4, 2024
My favorite scent of all time. PLEASE BRING IT BACK!!!!
Written by a customer while visiting kiehls.com
Overall rating 
1 / 5
1 / 5
Samantha Goretski
Gender:Female
A Lost Customer
PostedDecember 3, 2024
User submitted photo
I have been a consumer for years — a stanch supporter of Kiehl’s purchasing most of my daily cleansing and moisturizing needs for likely a decade now.
The musk oil is what first brought me to Kiehl’s and what made me a brand loyalist for years — and it’s now the reason I will no longer shop here or purchase anything further.
Unfortunate so many customers are left without a reason for the musk oil being discontinued.
Perhaps remove it from the site along with the Notify Me CTA — a manipulative way to capture emails and consumer data.
Response from kiehls.comBy Kiehl'sConsumer Care CenterDecember 16, 2024
Hello there! We deeply appreciate your long-standing loyalty to Kiehl's and are truly saddened to hear of your disappointment regarding the discontinuation of our Original Musk Oil. We understand this decision has been frustrating, especially given its significance to you and other loyal customers. We want to sincerely apologize for any perception of manipulation with the "Notify Me" feature. Our intention was to offer a way for interested customers to receive updates if the product became available again. However, we recognize how this can be misinterpreted in the context of a discontinued product and will address this on our website. The decision to discontinue a product is never taken lightly and is based on a number of complex factors, including ingredient availability, regulatory changes, and evolving customer preferences. We understand that this doesn't lessen the disappointment for those who loved the Original Musk Oil. While we can't bring back this specific fragrance, we are committed to offering a wide range of high-quality skincare and fragrance options. We invite you to explore our other collections and perhaps discover new Kiehl's favorites. Our customer service team is also available to help you find alternative scents that might resonate with you. We value your feedback immensely and are always striving to improve. We hope, despite this experience, you'll reconsider your decision in the future.
Written by a customer while visiting kiehls.com
Overall rating 
5 / 5
5 / 5
POOHBEE
fromBuffalo, NY
Gender:Male
Skin Type:normal
JUST A GREAT LONG LASTING FRAGRANCE. (OIL VERSION.
PostedDecember 3, 2024
BEEN USING SINCE 1985. WONDERFUL SCENT. ALWAYS GET COMPLIMENTS ON IT. ALMOST ALL WOMEN, OF COURSE. UNFORTUNATELY, FOR SOME STRANGE REASON, THE CURRENT OWNER OF KIEHL’S DECIDED IT WOULD BE IN THEIR BEST INTERESTS NOT TO SELL IT ANYMORE. THE SPRAY VERSION IS SIMILAR, BUT DOESN’T LAST AS LONG AND IS JUST NOT AS GOOD AS THE OIL ITSELF.
THERE’S A HIGH DEMAND TO BRING THE OIL BACK, BUT FOR SOME REASON, THEY DECIDED TO NOT DO THAT. COLOR US ALL, DISAPPOINTED CONSUMERS. 😖😖😖
Written by a customer while visiting kiehls.com
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