181 out of 222(82%)reviewers recommend this product.
Product Reviews
Overall rating
5/ 5
patches11
fromNashville, TN
Gender:Male
Skin Type:sensitive
Bring it back!!!!!!!!!!
PostedSeptember 30, 2024
Please bring this back. The oil was my signature. I’ve spent thousands trying out every viral fragrance with a musk note and I haven’t found a replacement. The EDT doesn’t hit the same.
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
Nappy Tabs
fromCalifornia
Skin Type:normal
Poor Marketing
PostedSeptember 27, 2024
Close
WHY??? This is still on your site is beyond me. I rang you to find out when you expect to be back in stock, and was informed that it has been permanently DISCONTINED. NOT customer centric. Shame on you LOREAL!
Response from kiehls.comBy Kiehl's, Consumer Care Center, September 30, 2024
Hey there, We are sorry for your experience with our original Musk Oil. To confirm, this product is currently discontinued. New things are coming, stay tuned!
Written by a customer while visiting kiehls.com
Overall rating
1/ 5
Imisstheoriginal
Gender:Female
Skin Type:normal
Why would you discontinue this
PostedSeptember 13, 2024
Bring it back , nothing on the market like it . Fans miss it
Response from kiehls.comBy Kiehl's, Consumer Care Center, September 18, 2024
Hello there! Thanks for reaching out to us! We can appreciate how it may be frustrating when a product you are looking forward to ordering is out of stock on site. While we don't have a specific restock date just yet, we encourage you to select ‘notify me’ on the product page. By clicking ‘notify me’, you will receive an email once the product is back in stock. Thanks so much for your interest in KIEHL'S! Please reach back out for any further assistance.
Written by a customer while visiting kiehls.com
Overall rating
3/ 5
Musk oil
fromNew Hampton, N.Y.
Gender:Female
Skin Type:dry
Musk oil
PostedAugust 24, 2024
I have been using this product since 1967. It has always been wonderful. Recently, however the scent is weekend, does not last as long, and is always out of stock. With a company as large as Lo Real I dont understand the problem. The original store was very small and all products were made there. They were never out of stock. So, why is this such a problem now???
Response from kiehls.comBy Kiehl's, Consumer Care Center, August 29, 2024
Hello there. It sounds like you've been a loyal fan of our Original Musk Oil for decades – that's amazing! We truly appreciate your long-standing support. We understand your frustration with the recent changes in scent, longevity, and availability. We want to assure you that we take these concerns very seriously. Several factors can affect a fragrance's scent and performance over time, including ingredient sourcing, formulation adjustments to meet evolving regulations, and even natural variations in raw materials. We'll be sure to share your feedback with the appropriate team so they're aware of your observations. We are committed to delivering the high-quality products our customers expect and are always striving to improve.
