758 out of 842(90%)reviewers recommend this product.
Product Reviews
Overall rating
2/ 5
C Eaves
fromAlbuquerque, NM
Walnut brown not the same color shown on the site.
PostedNovember 17, 2023
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"Walnut brown" 5th Ave compared to my City Derby walnut brown sneakers
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Walnut as portrayed on AE site - not the color sent
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Classic Walnut Brown color that I expected
The walnut brown Fifth Ave. shoe currently in production is not the color shown on the AE site. The AE site shows the older walnut color. I have an older pair of these shoes in walnut brown that AE resoled a few years ago. They have a deeper finish that is more reddish brown (not red like the AE chili color, but some red). I ordered a walnut brown in their City Derby sneakers and they are also very close to the that original walnut color. However, the shipped shoe is more flat okra yellow, like flat paint, with burnished dark color over-color on the toes. Look at the walnut William Wingtip Derby shoe. THAT is the color of walnut brown Fifth Ave. Same with the Manistee belt. I returned them, but AE needs to improve their website quality control and accuracy.
Response from allenedmonds.comBy Customer Service, November 20, 2023
Thank you for writing a review for Fifth Avenue Cap-toe Oxford Dress Shoe . We are sorry to hear the color was not as expected and value your feedback. Please know that we do take your feedback seriously and have conveyed your concerns to the appropriate party in hopes that we can improve. We appreciate you reaching out, and hope you'll give us another chance. If you need further assistance, please contact our Allen Edmonds Consumer Care Department at https://www.allenedmonds.com/help/contact-us or call us at 1-877-817-7615 . Thank you for your review.
Response from allenedmonds.comBy Customer Service, November 20, 2023
We are so sorry for any disappointment caused by the color of your Walnut Fifth Avenue shoes. We understand your concern. The color should be true to what you see on our site; however, there may be slight variances depending on your computer monitor. Also, there may be color variation due to the lighting used when the photograph was taken. Please note that the actual color and texture cannot always be conveyed in a digital photograph. We have forwarded your comments to our web design team to see if they can update the site. Thank you for your feedback.
Written by a customer while visiting allenedmonds.com
Walked one block in NY from office to a food place in the new shoes and in that time the gravel on the sidewalk destroyed the heal. There are large holes in the bottom.
Response from allenedmonds.comBy LT, Consumer Care, October 13, 2023
We are sorry to hear the Fifth Avenue Cap-toe Oxford Dress Shoe is not holding up as expected. We stand behind our products and would like to make this right! Please contact our Consumer Care Department at your convenience. You can find our contact information here: https://www.allenedmonds.com/help/contact-us.
Written by a customer while visiting allenedmonds.com
