As for buying these boots for my girlfriend as a gift it was AMAZING!!! When the quality of the boot did not Match the one in the picture it was no hassle sending it back. Then a few days later they came to the expectations my girlfiend was looking for nothing different it was the right boot and to my honest opinion looked 10x better.It was so easy companies should follow in UGGS footsteps. Give them free shipping and free returns. UGGS KEEP UP THE GOOD WORK!! It's about time someone knows how to treat their customers how they want to be treated.