Thank you for reviewing the Firenze loafer. We regret to learn that the size chosen for this style did not fit you properly. Italian styles are made in Italy using a true Italian construction. They are known to have a slightly elongated toe and in some cases customers may require a slightly shorter shoe. Keep in mind, we offer an easy returns policy and you may return unworn footwear if you feel you would prefer a different size after trying them. Our number one priority is to ensure you are 100% satisfied with your purchase. Please feel free to contact us at 877.817.7615 if you need assistance with a return or exchange.