I just recently purchased a pair of Uggs for my daughter on Nordstrom online website as a Christmas gift and boy let me tell you I was super impressed with the quickness of delivery and how smooth and easy it was to order. What I really liked was how Nordstrom broke down a sizing chart which helped me out tremendously! The product I received was perfectly packed and exactly what I ordered. I give Nordstrom 2 thumbs up and will continue to shop at Nordstrom online website when I can't get a chance to go directly to the store. I'm now considered the Nordstrom Queen by my friends. Keep up the good work!